Terms of service

Terms of Service

Introduction

These Terms of Service govern your use of the Zoonlion website and your purchase of products through our online store.

By accessing or using our website, or placing an order through our online store, you agree to these Terms of Service and the other policies available on our website.

Use of Our Website

You agree to use our website for lawful purposes and in accordance with these Terms of Service.

You must not use our website in a way that could damage, disable, overburden, or interfere with the operation of the website or the experience of other customers.

Products and Product Information

We make reasonable efforts to provide accurate product descriptions, images, prices, availability, and other product information.

Product colors and appearance may vary depending on your device, display settings, or other factors.

Product availability, pricing, sizes, materials, specifications, and other details may change without notice.

Prices and Order Information

Product prices, shipping charges, discounts, and the final order total are displayed during checkout before an order is completed.

We reserve the right to correct pricing, product information, availability, or other errors when identified.

If an error affects an order that has been placed, we may contact the customer regarding the issue before the order is processed.

Orders and Payment

Submitting an order constitutes a request to purchase the selected products under the information shown during checkout.

Orders are reviewed and processed after payment has been successfully authorized and payment confirmation has been received.

Payment methods and payment processing are subject to the Zoonlion Payment Policy and the payment services available at checkout.

We may decline or cancel an order when payment cannot be authorized or completed, when required information is inaccurate or incomplete, or when an order cannot be fulfilled.

If an order is canceled after payment has been received, any eligible refund will be issued in accordance with the applicable payment and refund procedures.

Shipping and Delivery

Shipping availability, processing times, estimated transit times, shipping charges, and other shipping conditions are described in our Shipping Policy.

Delivery dates are estimates and are not guaranteed. Delivery may be affected by circumstances outside our control, including carrier delays, weather, public holidays, transportation disruptions, or other delivery-related circumstances.

Customers are responsible for providing complete and accurate shipping information when placing an order.

Returns and Refunds

Returns and refunds are subject to the Zoonlion Return & Refund Policy.

Customers should review the Return & Refund Policy before placing an order and before requesting a return or refund.

Intellectual Property

Unless otherwise stated, content on the Zoonlion website, including text, images, graphics, logos, product descriptions, and other materials, is owned by Zoonlion or used with appropriate rights.

You may not reproduce, distribute, modify, publish, transmit, or otherwise use website content without appropriate authorization, except as permitted by applicable law.

Third-Party Services

Our website may rely on third-party services to support functions such as payment processing, shipping, website operation, security, analytics, or other services.

Third-party services may be subject to their own terms and policies. Zoonlion is not responsible for the independent terms, policies, or practices of third-party service providers.

Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, or free from errors.

Website availability may be affected by maintenance, technical issues, service interruptions, or circumstances outside our control.

Limitation of Liability

To the extent permitted by applicable law, Zoonlion is not responsible for losses or damages arising from circumstances outside our reasonable control, website interruptions, third-party service issues, delivery delays, or customer-provided inaccurate information.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot lawfully be excluded or limited under applicable law.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, services, business practices, or applicable legal requirements.

Any updated version will be posted on this page with a revised Last Updated date.

Contact Us

If you have questions about these Terms of Service, please contact us at hello@zoonlion.com.

Last Updated

October 1, 2026