Privacy policy
Last Modified: 31 August 2026
Our Commitment to Privacy
Zoonlion respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we may collect, use, store, and disclose personal information when you visit our website, place an order, contact us, or otherwise interact with our online store.
Applicable Australian Privacy Law
Where the Privacy Act 1988 (Cth) applies to Zoonlion, we handle personal information in accordance with the Australian Privacy Principles (APPs) contained in that Act.
The Privacy Act 1988 (Cth) and the Australian Privacy Principles establish requirements concerning matters such as transparency, collection, use and disclosure, security, access, correction, and handling of personal information.
Where another applicable Australian privacy or data protection law applies to a particular transaction or activity, we will also take reasonable steps to comply with that law.
Information We May Collect
Depending on how you interact with our website, we may collect information such as your name, billing and delivery address, email address, telephone number, order details, payment-related information, customer service communications, and information necessary to process or support your order.
We may also receive technical information associated with your use of our website, such as device information, browser information, IP address, and website interaction information, where collected through our website or service providers.
How We Use Personal Information
We may use personal information to process and fulfil orders, arrange delivery, provide customer support, process returns and refunds, communicate with customers, maintain records, improve our website and services, prevent fraud or misuse, and comply with applicable legal obligations.
Where permitted by law, we may also use information for direct marketing purposes. You may opt out of marketing communications by using the unsubscribe option provided in the communication or by contacting us.
Disclosure of Information
We may disclose relevant information to service providers that assist us with website operations, payment processing, order fulfilment, shipping, customer service, technology, fraud prevention, analytics, or other services necessary to operate our business.
We may also disclose information where required or authorised by law, regulation, court order, or a lawful government or regulatory request.
Payment Information
Payments may be processed by third-party payment providers, including providers supporting credit and debit cards, Apple Pay, Google Pay, Shop Pay, and PayPal.
Payment providers may process personal and payment information in accordance with their own privacy policies and terms.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Access and Correction
Where applicable under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you may request access to personal information we hold about you and request correction of information that is inaccurate, incomplete, or out of date.
Privacy Enquiries
For privacy-related questions or requests, please contact:
Email:hello@zoonlion.com
Phone:+61 481 614 099
Website:www.zoonlion.com
Business Address:
16 Tysoe Street
Deception Bay QLD 4508
Australia
Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (AEST/AEDT)
Sunday: Closed
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