Privacy policy

Privacy Policy

Introduction

Zoonlion respects your privacy and is committed to handling personal information responsibly when you visit our website, place an order, contact us, or otherwise interact with our online store.

This Privacy Policy explains what information we may collect, how we use and process it, and how it may be shared in connection with our website, services, and online store operations.

Contact Information

Depending on how you interact with our website, we may collect information that you provide when placing an order, contacting us, or communicating with us.

This may include your name, email address, billing information, shipping address, and other information necessary to respond to your inquiry or provide our services.

We use this information to communicate with customers, provide customer support, process orders, and manage customer requests.

Order Information

When you place an order, we collect information related to the transaction, including products ordered, order details, shipping information, billing information, and other information necessary to process and fulfill the order.

We use order information to process and fulfill purchases, arrange shipping, manage returns and refunds, provide customer support, maintain transaction records, and communicate with customers about their orders.

Payment Information

Payments are processed through Shopify and the payment service providers available at checkout.

Payment information is handled for transaction authorization, payment processing, fraud prevention, and other payment-related services.

Zoonlion does not request customers to send complete payment card details by email.

Device and Usage Data

When you visit or use our website, we may collect technical information associated with your use of the website, such as device information, browser information, IP address, and website activity.

This information may be used to operate, maintain, secure, and improve our website and to better understand how visitors use our online store.

Cookies

Our website may use cookies and similar technologies to support website functionality, remember preferences, maintain necessary website operations, understand website usage, and improve the shopping experience.

Third-party services used in connection with website operation, analytics, advertising, or campaign measurement may also use cookies or similar technologies in accordance with their own policies and settings.

Shopify

Zoonlion operates its online store using Shopify. Shopify provides the e-commerce platform used to operate our website, manage products and orders, support checkout, and provide other functions necessary to operate our online store.

Shopify may process information in connection with website operation, checkout, security, order processing, and other services provided through the Shopify platform.

Payment Providers

Payment providers available through our checkout may process payment and transaction information as necessary to authorize and complete payments, prevent fraud, maintain payment security, and provide payment-related services.

Payment providers may handle information in accordance with their own privacy policies and terms.

Shipping and Fulfillment Providers

To process and deliver orders, we may share necessary order information with shipping carriers, delivery providers, fulfillment providers, or other service providers involved in order processing and delivery.

Information shared for these purposes is limited to information reasonably necessary to process, fulfill, and deliver the order.

Analytics

We may use analytics services to understand how visitors use our website, evaluate website performance, identify areas for improvement, and better understand customer interactions with our online store.

Analytics services may collect information such as device information, browser information, IP address, website activity, and other technical or usage information through cookies or similar technologies.

Analytics providers may process information in accordance with their own privacy policies and terms.

Advertising and Campaign Measurement

We may use advertising and campaign measurement services to measure the performance of advertising campaigns, understand website interactions following advertising activities, and improve the effectiveness of our marketing efforts.

These services may use cookies, pixels, tags, or similar technologies to collect or receive information about website visits, interactions, or campaign activity.

Third-party advertising and measurement providers may process information in accordance with their own privacy policies and terms.

How We Use Information

We may use personal information to:

• Process and fulfill orders
• Process payments and arrange shipping
• Provide customer support
• Communicate with customers about orders and inquiries
• Manage returns and refunds
• Operate, maintain, and improve our website
• Maintain transaction and business records
• Protect our website, transactions, and customers from fraud, unauthorized activity, and security issues
• Understand website usage and customer interactions
• Measure and improve advertising and campaign performance

Information Sharing and Service Providers

We may share personal information with service providers that assist us in operating our online store and providing services, including providers involved in payment processing, website operation, security, analytics, advertising and campaign measurement, order processing, shipping, fulfillment, and customer support.

We may also disclose information when required to comply with applicable laws, legal obligations, lawful requests, or when necessary to protect our rights, customers, website, or business.

Information Security

We take reasonable measures to help protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal or regulatory obligations, resolve disputes, and protect our rights and interests.

Customer Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including rights to request access to, correction of, or deletion of your personal information, or information about how your personal information is processed.

You may also submit a privacy request by contacting us at the email address listed below.

To make a privacy-related request, please contact us at hello@zoonlion.com. We may need to verify your identity before completing certain requests.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us so that we can review the information and take appropriate action.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable legal requirements.

Any updated version will be posted on this page with a revised Last Updated date.

Contact Information

If you have questions about this Privacy Policy or how Zoonlion handles personal information, please contact us at hello@zoonlion.com.

Last Updated

October 2, 2026