Refund policy
Last Modified: 31 August 2026
30-Day Return Period
At Zoonlion, we want you to be satisfied with your purchase. We accept eligible returns requested within 30 days from the date you receive your order.
To be eligible for a change-of-mind return, the item should be returned in a reasonably saleable condition, with its original tags and packaging where reasonably possible. Items that have been worn, washed, damaged, altered, or otherwise used beyond what is reasonably necessary to inspect the product may not be eligible for a change-of-mind return.
Our 30-day return policy is a voluntary store policy for change-of-mind returns. It does not limit, exclude, or replace any rights you may have under applicable Australian consumer law.
Australian Consumer Law
Zoonlion recognises and respects the consumer rights provided under the Australian Consumer Law (ACL), which is set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Where a product has a problem covered by the Australian Consumer Law, your statutory consumer guarantees apply regardless of our voluntary 30-day change-of-mind return period. These rights may include a repair, replacement, refund, or other remedy depending on the circumstances and whether the failure is major or minor.
Nothing in this Returns and Refunds Policy is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law (ACL).
Change-of-Mind Returns
If you simply change your mind, select the wrong size, colour, or style, you may request a return within 30 days of receiving the order, subject to the conditions of this policy.
Unless otherwise required by the Australian Consumer Law, return shipping costs for change-of-mind returns are the customer's responsibility.
Damaged, Faulty, or Incorrect Items
If you receive an item that is damaged, faulty, materially different from its description, or incorrect, please contact us as soon as reasonably possible at hello@zoonlion.com.
Please provide your order number and, where appropriate, clear photographs or other information showing the issue. We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law (ACL).
Refund Processing
Once an approved return has been received and assessed, we will process the applicable refund to the original payment method where reasonably possible.
The time required for the refund to appear in your account may depend on your bank, card issuer, PayPal, or other payment provider.
Applicable Law
This policy is intended to operate consistently with the laws applicable to consumer transactions in Australia, including the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Contact Information
For return or refund assistance, please contact:
Email:hello@zoonlion.com
Phone:+61 481 614 099
Website:www.zoonlion.com
Business Address:
16 Tysoe Street
Deception Bay QLD 4508
Australia
Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (AEST/AEDT)
Sunday: Closed
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