Refund policy

Return & Refund Policy

Return Eligibility

Customers can request a return within 30 days after delivery.

Items must be unused, unworn, unwashed, unaltered, and in their original condition.

Items should be returned with their original tags, packaging, and accessories.

How to Request a Return

Before returning an item, contact us at hello@zoonlion.com with your order number and the reason for the return.

Customers must contact us before sending a return. After reviewing the return request, we will provide the applicable return instructions.

Returns sent without contacting us first may not be identifiable or properly processed.

Returns should be sent to:

16 Tysoe Street, DECEPTION BAY, QLD 4508, Australia

Return Shipping

For change-of-mind returns, the customer is responsible for the return shipping cost.

If an item is incorrect, defective, or damaged when received, customers should contact us before returning the item.

If the issue is confirmed to be our responsibility, Zoonlion will provide the applicable return shipping arrangement.

Refunds

After a returned item is received and reviewed, eligible refunds are processed within 1–3 business days.

Zoonlion does not charge a restocking fee for eligible returns.

Refunds are issued to the original payment method used for the order.

After a refund is issued, your bank, card issuer, or other payment provider may require additional processing time before the funds appear in your account.

Last Updated

October 1, 2026